Wednesday, December 13, 2017

“BLIND SPOTS” REVEALED USING HUMAN PERFORMANCE IMPROVEMENT

June 30, 2010 by  
Filed under Industry News

What is Human Performance Improvement?
To understand Human Performance Improvement one must first understand what human performance is. Human performance is a series of behaviors carried out to accomplish specific tasks or results. Behavior is what an individual does or says. Behaviors are observable acts that can be seen and heard.

Human performance is a system that comprises a network of elements that work together to produce repeatable outcomes. That system includes organizational factors, working conditions, individual behavior and expected results. Human Performance Improvement (HPI) is the systematic process of researching and analyzing concepts, principles and elements associated with human performance.

HPI is a holistic approach which focuses not only on results, but also on behavior, tasks being performed, tools provided and the operating environment in which one works. HPI assists in determining the effect or symptom of deeper trouble within the system.

Using HPI, TPGI specialists assist organizations in identifying gaps in performance by comparing the present performance for a given work activity to the expected performance. The difference between the actual and expected performance is the performance gap. An analysis of the performance gap yields root cause information about conditions and circumstances needed for corrective action to close the performance gap and prevent recurrence of the event.

HPI analysis may show shortfalls in worker knowledge, skills, abilities and experience, but it is more likely to indicate deficiencies in job-related conditions, work environment, inadequate processes or weak organizational values than that of worker performance.

Human error is not random; it is connected to features of the tools individuals use, the tasks they perform, and the operating environment in which they work.

TPGI specialists can readily spot a process weakness, an unsafe practice or an error-likely situation that has gone unnoticed or hidden over time as an acceptable practice.

TPGI specialists work with organizational staffs to identify the root performance cause and help to identify solutions/interventions that will best close the gap in performance. It is a partnership working together to find the best solution.

TPGI specialists lend a “fresh set of eyes”, perceptions based on an ideal model, unencumbered by company culture, experience or constraints, the ability to recognize degraded conditions and provide independent oversight.

Does your company need a “fresh set of eyes?”

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