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2011 May : Proficience Group

Thursday, May 24, 2018

CUSTOMER RELATIONSHIP MANAGEMENT

May 31, 2011 by  

Filed under Industry News

What’s that? Customer Relationship Management is a company-wide business strategy for managing a company’s communication or activity with its customers before, during and after an interaction. The overall goals of Customer Relationship Management are to monitor business processes and interactions to ascertain customer satisfaction – that is whether a company is meeting the customer’s expectations. […]