REMEMBER ME? I AM YOUR CUSTOMER.

In this day and age of fast food, instant messaging, “twexting”, 4G cell phones, and iThis and iThats, a lot of peoples’ time is being spent playing around with mobile devices and less in face-to-face communication. The really sad part is, this is happening with employees while on the job. Not only are important tasks [...]

B2B IT TAKES THREE

The popular song, “It Takes Two,” recorded in late 1965 by Marvin Gaye and Kim Weston, centered around romantic lyrics depicting many things in life such as: dreams, love, and wishes being so much better with two people instead of one. “It takes two, me and you.” Same holds true as far as training is [...]

NOT JUST VISUALIZING ITEMS IN A JAR

The last time I checked there were still 60 seconds in a minute, 60 minutes in an hour, 24 hours in a day, 7 days in a week, 30 (31, or 28 depending on leap year) days in a month, 365 days in a year, and 52 weeks in a year. All of us have [...]

S.M.A.R.T. TRAINING OBJECTIVES LEAD TO SUCCESSFUL LEARNING OUTCOMES

What is a training objective? A training objective is a statement of specific goals of a course or lesson, describing what an individual should know or be able to do following training instruction. The statement should specify the knowledge, skills or abilities the learner will be able to exhibit as a result of participating in [...]

THE IMPORTANCE OF INSTRUCTIONAL DESIGN AND ADDIE

What is ADDIE? ADDIE is the acronym used to describe the process steps of instructional design: Analyze, Design, Develop, Implement and Evaluate. Why is ADDIE important? Since instructional design’s main purpose is to determine the current state and needs of the learner, define the goal of instruction, and develop an action that assists with the [...]

ORGANIZATIONAL STRUCTURE: THE PATH TO UNDERSTANDING – “WHY.”

Organizational structure is the framework within an organization whereby strategies and objectives are aligned in a manner to support the company’s mission and vision. It refers to the way an organization arranges roles and responsibilities, and interactions with all system processes so that work can be performed and goals can be met. Organizational structure is [...]

CUSTOMER RELATIONSHIP MANAGEMENT

What’s that? Customer Relationship Management is a company-wide business strategy for managing a company’s communication or activity with its customers before, during and after an interaction. The overall goals of Customer Relationship Management are to monitor business processes and interactions to ascertain customer satisfaction – that is whether a company is meeting the customer’s expectations. [...]

ATTITUDE

Have you ever heard the saying, “Attitude is everything?” Well, never has a saying been so true . . . from the way you dress, the way you treat customers/clients and fellow employees, your timeliness and follow through, the way you approach work, the way you look at the world around you, your attitude plays [...]

THE LEADERSHIP CHALLENGE

What is leadership? The dictionary definition of leadership is: Ability to lead, guide, or influence people. An act of instance of leading; guidance or direction. Lead, guide, influence and direct. Leadership competencies have remained the same throughout the years. Leadership is an essential skill to any organization’s success. There are many books, courses and workshops [...]

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