Thursday, September 21, 2017

THE “Cs” OF EFFECTIVE WRITTEN COMMUNICATION

April 29, 2012 by  
Filed under Industry News

Communication is key to any interaction involving more than one person. It is the exchange of information by means of speaking, writing, or using sign language. Since written forms of communication provide a permanent record of the message, it is necessary and the most common form of business communication. Therefore, it is essential for individuals to develop effective written communication skills.

Keep the following things in mind when drafting your message:

Complete – means presenting all of the facts to ensure the receiver has all of the information needed to respond or act.

Clear – means being specific, leaving no doubts in the receiver’s mind.

Correct – means checking the written word for accuracy of all statements, details and spelling.

Concise – means writing the message in as few words as possible.

Courtesy – means showing consideration for the receiver of the information by using such words as please and thank you.

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